Client Quotes

This is what our clients have said about us:

"Symbia identified our key issues in procurement and set about addressing them, dealing simultaneously with long-term strategic matters and with targets for quick wins. Working with stakeholders, the strategy drafted by Symbia found acceptance where others had failed. Their background in procurement and awareness of the public sector helped us get where we needed to be. I subsequently asked Symbia to undertake other pieces of work"

Adrian Belton, Corporate Services Director, Nottingham City Council

"Thanks to Symbia we have been able to change our customers' perceptions, improve our value added, and create a far more positive recognition of how we support their requirements."

Eddie Goddard, Chief Engineer, London Underground

"Symbia was excellent.  Their consultant's experience and enthusiastic support enabled us to meet our project objectives''

Eric Davies, Head of Procurement, National Probation Directorate, leading the GPC implementation across the Home Office.

"NHS Logistics has selected a number of commercial consultancies to work with in developing the NHS supply chain. Symbia are one of these specially selected companies. We have recently completed a project with Symbia and I was impressed with their commitment, specialist knowledge and professional approach."

Michael Wood, Director of Supply Chain and Corporate Services

"We now have a much better view of what our customer expects and we are better placed to reach our goal of providing excellent assets to London Underground.  Senior management is committed to action issues raised and has made clear gains in realizing benefits for London Underground and IBCV."
Alan Ball, PPP Relationship Manager, Metronet Rail Ltd

"Symbia has worked closely with us to overcome a number of obstacles to deliver a practical solution within the planned timeframe. We are delighted with the result, which helps place our team at the forefront of Through Life Management Planning."
Group Captain George Baber, IPT Leader, Defence Logistics Organisation

"Thanks to Symbia's Customer Barometer we now have a powerful means of measuring and demonstrating our service performance to our clients. The Barometer approach is being used for tracking our overall supply to our clients and for monitoring our project performance. It has been the cornerstone of our corporate transformation. We are delighted with Symbia's contribution."
Mike Reeves, UK Managing Director, Crawfords

"I liked Symbia's bespoke approach. We were not presented with standard methodologies, nor inundated with consultants. Rather, Symbia provided two experienced practitioners who worked closely with our executive team. This enabled us to:

• develop an approach which worked for us
• use Symbia to facilitate and chivvy the work along. They challenged, rather than told us what to do
• avoid practical pitfalls, by leveraging their experience of other organisations.
  Symbia also helped by encouraging us when the work got tough. They kept us together and on track to develop:
• an improved forecasting ability, by forcing us to think about what drives - and affects - future performance
• a focus on what we need to do today to realise our strategic ambitions
• an aligned set of measures, top to bottom, and across the Group, which should also streamline existing reporting

Director, Bradford & Bingley Group

"Symbia's approach provided a clear and balanced method of comparing options. It gave us a thorough base of evidence and analysis on which to consider the decision to tender the service.
We particularly appreciated the constructive and challenging way that the Symbia team carried out this assignment."
Margaret Wells, Assistant Director Trading Services, Birmingham City Council

" Symbia, you made a difference to our business! Your pragmatic approach in applying the Excellence Model really helped us. Many thanks."
Richard Coitino, Managing Director NSK Bearings